Returns and Shipping

All products may not be returned or refunded after purchase unless unopened, unused and in original packaging, so please choose size carefully. We have supplied a measurement chart that we highly suggest you use on your horse first before choosing your size, especially if they differ in sizes with different brands. 

Upon receiving your order ensure you check you have the correct items and contact Diamond Deluxe within 72 hours if there is an issue with the items or a potential return, as we will not be responsible after this time or if you have used the items.

Please contact us directly at [email protected] if you have any problems as we are always here to help.  If you have chosen incorrectly please call or email us immediately upon receipt of your order and DO NOT USE.

Shipping will be sent via Australia Post. If you need your items asap and wish to have them express posted, please contact us for prices prior to placing your order on our website.

We do offer a pick-up alternative to posting. Pick up location is in the Darkes Forest NSW area. If you wish to pick up your item/s in person, please contact us for more information and choose the pick up option at the checkout so you don't get charged postage. 

Items will be posted within 1-3 business days of your order being received and funds clearing.

We deliver throughout all of Australia.