Returns and Shipping

We are sure you are going to love your purchase so much you will not need to return it. Of course there is circumstances that arise which will require the product to be returned so we have outlined these below. 

All products may not be returned or refunded after purchase for change of mind - unless unopened, unused and in original packaging, so please choose carefully. 

We have supplied a measurement chart that we highly suggest you use on your horse first before choosing your size, especially if they differ in sizes with different brands. 

If the rug does not fit please ensure it has been tried on briefly on a clean horse and preferably over the top of another clean rug, to not get hair or dirt stuck to it, we can only exchange rugs if they are returned clean for re sale. 

If the product (rugs and hoods) does not fit and you have been in contact with us and we have tried different sizes and crossed all avenues to get the perfect fit, then you can return the product (at your postage cost) and we will initiate a refund. 

Upon receiving your order ensure you check you have the correct items and contact Diamond Deluxe within 72 hours if there is an issue with the items / potential exchange or return, as we will not be responsible after this time or if you have used the items.

Please contact us directly at info@diamonddeluxe.com.au or facebook messenger, if you have any problems as we are always here to help.  If you have chosen incorrectly please call or email us immediately upon receipt of your order to initiate an exchange and DO NOT USE.

Shipping will be sent via Australia Post and is calculated in relation to state and postcode at checkout.

We do offer a pick-up alternative to posting. Pick up location is in Maddens Plains NSW 2508 (20mins north of Wollongong). If you wish to pick up your item/s in person, please contact us for more information so you don't get charged postage at checkout. 

Items will be posted within 7 business days of your order being received for regular post and within 3 days for express post. Please allow slightly extended shipping times during sale periods. 

We deliver throughout all of Australia and New Zealand.